Hi GT,
Thanks for taking the time to leave such a detailed and honest review—we really appreciate it. Feedback like this helps us improve.
Sorry to hear the tool didn’t work as expected for your setup. That’s definitely not the experience we want. Based on your input, we’re going to put together clearer instructions (and likely a quick video) to make sure others can get the intended performance out of the tool without having to second guess it.
We also appreciate you sticking with us and using the video to help diagnose the issue—that means a lot. If there’s anything we can do to help further or if you have any additional feedback, don’t hesitate to reach out.
Thanks again for your support and for being a great customer.